Shipping
Shipping Zone and Fees？
We have several warehouses located in US. Normally, your order will be directly dispatched from the warehouse near your location, We offer Free Shipping on orders.
How long does delivery take after shipping?
US：They will be shipped within 2 business day, delivery takes 5-7 business days.If it shows out of stock, delivery takes 15-25 business days.
But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.
What countries do you ship to?
1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/
2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.
What do I need to do when I don't receive the product or receive the wrong product that I ordered?
Please contact our customer support team via
1. For unwanted item refunds or returns: Support@solphix.com
2. For order consultation or modification: Support@solphix.com
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
How will my delivery be shipped?
If you purchase directly from our website, we will ship the products from our local warehouses in the US via our cooperated carriers.
*For policy reasons, we do not support filling in PO Box addresses or military addresses.
Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team Support@solphix.com.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.
Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.
We have several warehouses located in US. Normally, your order will be directly dispatched from the warehouse near your location, We offer Free Shipping on orders.
How long does delivery take after shipping?
US：They will be shipped within 2 business day, delivery takes 5-7 business days.If it shows out of stock, delivery takes 15-25 business days.
But this is not usually available on pre-sale products. Please check the product listing and checkout page for specific costs.
What countries do you ship to?
1. US East: Alabama/Connecticut/Delaware/Washington DC/Florida/Georgia/ Indiana/Kentucky/Maine/Maryland/Massachusetts/Michigan/ Mississippi/New Hampshire/New York/North Carolina/Ohio/Pennsylvania/Rhode Island/South Carolina/Tennessee/Virginia/West Virginia/
2. US West: Arizona/Arkansas/California/Colorado/Idaho/Illinois/Iowa/Kansas/Louisiana/ Minnesota/Missouri/Montana/Nebraska/Nevada/New Jersey/New Mexico/North Dakota/Oklahoma/Oregon/South Dakota/Texas/Utah/Vermont/Washington/ Wisconsin/Wyoming/
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.
What do I need to do when I don't receive the product or receive the wrong product that I ordered?
Please contact our customer support team via
1. For unwanted item refunds or returns: Support@solphix.com
2. For order consultation or modification: Support@solphix.com
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
How will my delivery be shipped?
If you purchase directly from our website, we will ship the products from our local warehouses in the US via our cooperated carriers.
*For policy reasons, we do not support filling in PO Box addresses or military addresses.
Taxes and Duties
The purchase price does NOT include import duties, VAT, and other taxes and fees.
Frequently Asked Questions
Q: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before the shipment via our customer support team Support@solphix.com.
Q: The logistics track has not been updated after shipment. What should I do?
A: If the logistics track has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.
Q: Why did I only receive half of my order?
A: We might have divided your order into several packages. Perhaps slow trucking causes the speed to be out of sync. Please wait 7 days and contact us for logistic tracking.
Q: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: It is recommended that first you call the local post office to confirm and check the surrounding environment again for parcels. Please contact us, we would love to help you.